Pakkide jälgimine ja kättesaamine
Omniva makes receiving a parcel simple.
We understand that everyone has unique preferences when it comes to receiving a parcel. That’s why we offer a range of convenient choices to ensure your parcel gets to you just how you want it.
Your receiving options
At Omniva locations
When you receive an SMS or email, simply go to the location specified in the message to pick up your parcel.
Courier
Once your parcel is prepared for delivery by our courier, you will receive an SMS with the delivery time. Additionally, the courier will contact you by phone before arriving at your address.
Alternatively, you have the option to collect your parcels from your personal Picapac parcel box. Read more.
If you set your receiving preferences on minu.omniva.ee, parcels will be routed accordingly.
Other services and options
Make your receiving experience more comfortable and smooth with the selection of our extra services.
Redirection
Enables you to easily redirect parcels or letters from the original destination to a new parcel machine, home address or post office.
Extend storage time
Prolong your parcel storage time at your convenience in the parcel machine or post office, ensuring your shipment is ready for pickup when you are ready.
Returning parcels
When ordering online, you might need to return the parcel. Find out more about the possibilities to do it.
Discover more
Preparing to send a parcel? Find handy information at these links.
Personal postal service
Save time and schedule this service to your home or office. This service is free if you live in a rural area in Estonia.
Customs declaration
If you receive a parcel outside the European Union or from a third country, you must fill in a customs declaration.
Issues with your shipment?
Parcel not visible
If you have sent a parcel and it is not visible for tracking or if you have a question about your parcel, please get in touch with us.
Lost shipment
If you have sent a parcel and it has been more than 3 weeks since you posted your shipment, please get in touch with us.
Damaged shipment
If the shipment you sent has been damaged during transportation, you can get in touch with us to apply for a refund.
Faster and more conveniently
Use our self-service and make your sending, redirecting, and shipment handling experience faster and more convenient!
- Choose preferred delivery location
- Choose preferred handover method
- Receive personal offers